Privacy Policy

Here at Caloo Ltd, your privacy is very important to us. The privacy policy explains what personal data we collect from you and how this is used and stored.

This document may be changed from time to time so please check back to this policy to ensure you are happy with any changes made. By using our website, you are agreeing to be bound by this policy.

If you would like to discuss our Privacy Policy with Caloo Ltd, please send an e-mail to info@caloo.co.uk or write to Caloo Ltd, Unit 9A, Triangle Business Park, Stoke Mandeville, Buckinghamshire, HP22 5BL. Alternatively you can call 01296 614448.

Who are Caloo Ltd?

Caloo Ltd are a Playground, Sports and Surfacing provider for outdoor leisure projects and facilities across the UK. We are part of the wider Abacus Lawrence Group (Registration Number: 06304841). The registered address is Unit 9A, Triangle Business Park, Stoke Mandeville, Buckinghamshire, HP22 5BL.

How do we collect your information?

We collect your information via the website through either the contact us form, the wishlist form and the request a call back form.

What information is being collected?

The personal information which can be collected is you Name, Phone Number, E-mail address, Town/City, Postcode, Company and Country. We also collect IP address details and information on pages accessed and when.

Why is it being collected?

We collect this data primarily to help with your enquiry. To respond to you with an accurate quotation or follow up from the details entered into the website to help answer your questions.

How will the information be used?

We may use your information in a number of ways: • To provide you with a quotation if requested; • To answer questions or enquiries with our product range or services across the group; • To notify you of changes to our services; • To notify you of special offers or new products within the website/ company; • To inform you of an upcoming competition; • To send you communications which have been requested and/or may be of interest to you; • To share our latest company news and developments across the group; • To speak with you regarding a previous enquiry or opportunity.

We hold your data on the system as long as necessary for the current shared interest to apply, or unless you, the customer informs us to remove the data.

Who will your data be shared with?

We will not sell or rent your data to third parties. We will not share your data with external agencies for marketing.

Third Party Group Company

As mentioned previously we are part of the Abacus Lawrence Group, your data may be passed to our sister companies:

• Abacus Playgrounds, • Nova Sport and Nova Play, • Playtop • Safe and Sound Playgrounds

However, information will only be shared if we feel there is a shared interest based from your initial contact with us. Your data is stored on the same shared database and will not be relocated or transferred – security is consistent within our data storage.

Your options going forwards

We always offer each customer a choice to receive information from us. If you do not wish to receive marketing communications from Caloo Ltd, please check the relevant box located on the form where we collect your information.

We offer unsubscribe and opt out options on all our marketing materials from all group companies’. If you do not wish to be contacted you can either select the opt out feature, call us on 01296 61448 or by email on info@caloo.co.uk

You have the right to request a copy of your information held at any time.

Security and Profiling

We only collect non-sensitive data via the website. These are transmitted over the internet which cannot be guaranteed to be 100% secure. We strive to protect your details and security once in the database is high.

We collate your information for create a profile within the database and to ensure you are contacted in relation to a shared interest you may have with us.

Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. The cookie helps to analyse web traffic and let you know when you have visited a particular site. Cookies allow web applications to respond to you as an individual and gather information about your preferences.

We use traffic log cookies to identify pages being are used across the website and to analyse data in order to tailor our website to meet our customers needs. We only use this information for statistical analysis purposes.

A cookie in no way gives us access to your computer or to any information about you other than data you choose to share with us.

You can accept or decline cookies by using your browsers preference settings.

Links to other websites

Our website may contain links to other external companies’ websites of interest. However, once you have used these links and leave our site, you should note that we do not have any control over that website. Therefore, we cannot be held responsible for the protection and privacy of any information which you provide whilst visiting such sites. Individual Privacy Policies should be reviews for these websites.

Aged 16 and under

We are always concerned about holding data of minors, therefore if you are aged 16 or under please seek parental consent and permission before providing us with personal information.

Date of Review

This policy was last updated in April 2024.